# Refund Purchase

### Before you ask for a refund

If you have purchased Cabme and you are experiencing a _**technical issue**,_ we recommend that you contact us on our WhatsApp and seek assistance.

### When am I eligible for a refund?

* Item is purchased but not downloaded.
* Mistakenly purchased the same item multiple times and the item has not been installed.

### Refunds are not processed in the following cases:

* You don't want it after you've downloaded it
* The item did not meet your expectations or you feel the item is of low quality
* You simply change your mind
* You bought an item by mistake  &#x20;and downloaded it
* You do not have sufficient expertise to use the item



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**Any refund requests that fall on the above points are straightaway denied.**&#x20;
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{% hint style="info" %}
**Extended Licenses are non-refundable given any reason for the refund claim.**
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These refund policies are effective from 19 December 2021.
